Help & Support >> Payment & Delivery

Payment Methods

We accept payment by cards containing the following symbols:

Please note: we cannot accept American Express.

If you do not wish to pay by credit card, we will contact you to arrange payment of your order. Just place your order through the checkout and you will be given an option to be contacted.

Time of Payment

The value of the order will be deducted from your credit card when the order is despatched. If some items in your order are out of stock, only the value of goods that are shipped out to you will be taken off your card.

Credit Card Safety

Shopping with the PC World Bookstore is SAFE and SECURE. Our server uses an encryption program that secures your credit card details through the Internet. For more details, click here.

UK Deliveries

Service	Approx. Delivery Time (from Despatch)	Order before	Cost
Economy Delivery up to a value of £25	4 working days	4pm	£1.99 per delivery
Standard Business Delivery	1-2 working days	4pm	£3.25 per order
Standard Home Delivery (9am-5pm)	1-2 working days	4pm	£4.10 per delivery
Standard orders will normally be sent by DHL and you will be required to sign for your order.

Additional UK Deliveries

Guaranteed delivery options are available at an additional cost. Please see below for details.

With Royal Mail Special Delivery Next Day, Royal Mail guarantee delivery to most UK addresses by 1pm the next working day. This includes Northern Ireland.

Some places take longer to deliver to, but delivery is guaranteed within three working days by 5.30 pm. Please check below for longer delivery times

Next Working Day by 5:30pm Aberdeen AB30-56; Inverness IV21-28, 40, 52, 54; Orkney KW1-14; Argyll PA28-38; Perthshire PH15, 17-26, 31-40; Ballchulish PH49; Kinlochleven PH50; Stornoway (Lewis) HS1; Harris HS3; Scalpay HS4; Leverburgh HS5; North Uist HS6; Benbecula HS7; South Uist HS8; Castlebay (Barra) HS9; Skye IV41-51, 55-56; Arran KA27 Cumbrae KA28; Kirkwall Town KW15; Stromness Town only KW16; Gigha PA41; Islay PA42-49; Jura PA60; Tiree PA77; Lerwick (Shetlands) ZE1

Two Working Days by 5:30pm Lewis HS2; Colonsay PA61; Mull PA62-75; Coll PA78; Shetlands ZE2-3

Three Working Days by 5:30pm Orkney KW16-17; Corrour PH30; Mallaig PH41; Eigg, Muck PH42; Rhum, Canna PH43-44

Please note deliveries by Royal Mail Next Working Day require a signature on delivery. Deliveries to the Isle of Man can be delayed by Customs.

Service	Delivery Time	Order before	Cost
Royal Mail Guaranteed Next Working Day	Before 1pm (Postcode dependant)	4pm	Check Prices Here

Free Post & Packing (UK Mainland Only) - Terms and Conditions

Orders must contain physical products (not including Online Learning) to the value of £25 or more, after discounts, to be able to take advantage of the Free P&P option.
Only deliveries to the mainland U.K will qualify for this offer.
Offer only applies to single delivery orders i.e.: Orders with a split delivery selected cannot qualify for the free delivery option.
Free P&P will be removed from any order if that order has a physical (not an Online Learning product) item cancelled from it and the resultant total value of the order falls below the £25 threshold. (See point 1)
The PC World Bookstore reserves the right to change the Free P&P terms and conditions or remove the free delivery option from the website at any time.
Orders will usually take between 1 & 4 working days to arrive.

N. Ireland / Isle of Man

Service	Delivery Time	Cost
Economy Delivery (up to a value of £25)	4 working days	£1.99 per delivery
Northern Ireland DHL Service	2-3 working days	£5.75 per order
Northern Ireland DHL Air	Next working day, between 9am and 5pm	£16.00 per order
Isle of Man DHL Service	2-3 working days (may be delayed by customs)	£10.50 per order
You will be required to sign for any orders sent by DHL. Deliveries to the Isle of Man can be delayed by Customs.

What if all the titles I order are not in stock?

During the checkout process you will be asked the question
"Do you want us to split your order for delivery?"

If you choose No, your order will not be despatched until all of the items are in stock.

If you choose Yes, then items are despatched as and when they come into stock, in one or more deliveries.

All out of stock items will be placed on backorder. If you wish to cancel your backorder at any stage, please go to the 'Track My Order' section within the 'My Account' area.

Special Delivery
If you have chosen one of the special delivery methods and have requested a split delivery, all subsequent deliveries will be sent out using the same delivery method as your first delivery.

If you wish to choose a different delivery method for each title, you must submit a separate order for each title, choosing a different delivery method.

Your statutory rights are not affected.

Stock Status Guide

	In Stock This title is normally held in stock, and is available for same day despatch. However items may occasionally go out of stock between updates. If your order is urgent, please double check with customer services to ensure that the item is definitely in stock before placing your order.
	On Order This item is a current title but may temporarily be out of stock. If you wish to place an order the item will be sent to you as soon as the title comes back in stock. Occasionally some items take longer to obtain than others, and in extreme cases there are additional delays if publishers need to re-print the title.
	Special Order We can accept orders for this item, but only if it is a firm sale, therefore we cannot accept returns of these items. We do not usually keep these items in stock, but will send it to you as soon as we obtain it. Please note your credit card will not be charged for this item until it has been despatched from our warehouse. Your statutory rights are not affected.
	Forthcoming This title has not yet been released in the UK. The Date Published listed will tell you which month it is expected to be released in. We can accept advance orders for these - the item will be despatched to you on the day of release, and your payment card will not be charged until we send it.
	Old Edition This title is no longer stocked. Reasons for this include the item being out of print, no longer available in the UK, about to be superceded, or no longer stocked by our suppliers. Sometimes we may be able to order one of these for you; please contact our customer services department for details. Where appropriate, a link is provided to a newer edition of the product.
	Limited Stock This title is normally held in stock, but at this time we have a limited number available. This product is available for same day despatch, however due to limited quantities in stock there is a small chance that it may go out of stock while your order is being processed - in which case it will become an "On Order" product. If your order is urgent, please double check with our customer services to ensure that the item is definitely in stock before placing your order, and they will be happy to reserve it for you.